Candidate Details: CAN6407
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PLEASE NOTE: for Data Protection and confidentiality reasons, work history employer names and locations may be removed or witheld. You will be able to establish these details directly with the Candidate.
Candidate Profile
Experience as a House Manager, Housekeeper
Live In/Out Status
Live In
Skills
House Manager
Business Schedules
Computer Skills
Multiple Properties
Organising Functions/Entertainment
Staff Supervision
Housekeeper
Care of Antiques
Care of Wardrobe
Dinner Party Cooking
Family Cooking
House/Hands-On Cleaning
Laundry/Ironing
Running Errands
Shopping
Qualifications
September 2001 - January 2003: Oxford Brookes University
Bachelor of Science - Hotel and Restaurant Management
August 1999 - May 2001: Gothenburg International Hospitality College, Sweden
Certificate in International Hospitality Management
- March 2001: University of Leeuwarden, Christelijke Hogeschool, The Netherlands
International Hospitality Law
- March 2000: ESSEC Cornell University, Paris, France
Certificate Accommodation Management
1997-1999: Swedish Vocational School Certificate
St. Elizabeth Folkoegskola, Gothenburg, Sweden
1980-1984: University of Baguio, Philippines
Bachelor of Science in Hotel and Restaurant Management
Training/ Seminars
- 2005 - To Date:
Fire Warden/Marshall; First Aid; Health & Safety/ COSHH, Train the trainer, Team leadership and teamwork, Dealing with complaint and difficult people
Disciplinary and Grievance, Staff training and development
- 22 January & 5th February 2003: Progressive Training LTD, Oxford - Performance Appraisal Skills
- 05 June 2003: Progressive Training LTD, Oxford
Dealing with Demanding People
- 09 June 2003: Progressive Training LTD, Oxford
Welcome to Excellence
- March 2000: Gothenburg International Hospitality College, Sweden
Seminar Role-Plays in Hospitality Accounting Studies
- October 1995: New World Hotel, Philippines
Customer Satisfaction through Customer Service
- September 1989, 1988, 1987: Ministry Of Tourism, Manila Philippines Front Office Management
- August 1986: Ministry of Tourism, Manila Philippines Hotel Housekeeping Program
Visa Status
EU Passport
Country of Residence
United Kingdom
Other Languages Spoken
Arabic
Swedish
- English - Second Language
Filipino/Tagalog
Driving Licence Status
None
Work Experience
March 2005 - To Date
Employer identity withheld for Data Protection reasons
House Manager
** Dual Role Executive Housekeeper ( The Park City 4* Boutique Hotel- 64 bedrooms- Lexham Gardens, Kensington, London) From 2006 May - March 2007 / hotel was sold.
Responsible to the overall management of the serviced apartments with a strong focus on delivering exceptional customer service, ensure the hotel is run efficiently that standards of cleanliness and maintenance are upheld ( in all apartments/hotel, public areas, external/internal of the property) in every aspect and to ensure quality of standards with high level of attention to detail and service are received for customers. Controlling a budget and finances, managing stock and ordering supplies, arranging laundry and linen control and supplies, managing maintenance and arranging repairs; recruiting, training and supervising teams of room attendants and maintenance, porters to include all relevant job and statutory training. Planning of staff rotas, payroll and holiday. Effectively control operating and staff costs in line with budgeted targets, conduct inspection to ensure that all aspects of accommodation meet hygiene and health and safety regulations; negotiating contracts with different service contractor and preparing relevant documentation; involvement in building and refurbishment strategic plans; liaising with reception services to co-ordinate the allocation of accommodation.
March 2004 - March 2005
Employer identity withheld for Data Protection reasons
Assistant Executive Housekeeper
Le Manoir Aux Quat's Saisons (32 individual designed bedroom suites) & 2 star Michelin Restaurant, Great Milton, and Oxfordshire.
Assist the Executive Housekeeper in all aspect of operation of housekeeping department. Responsible for work and supervisions floor housekeepers, maids and porters in the day to day running of the department. Maintaining standards at the highest level of attention to detail and service which the image is expected by Le Manoir for internal and external customers. Managing team of 40 staff.
November 2002 - August 2003
Employer identity withheld for Data Protection reasons
Deputy House Manager
The Deputy House Manager reports to, and deputises for the House Manager who is a senior member of the Steward's management team providing a full range of support services to the college's core academic function and 350 bedrooms. The House Manager department is responsible for the overall direction, planning and development of the college's accommodation resource, the services provided (internal and external customer) and the supervision of personnel consisting of 40 staff.
Responsibilities
. focused on providing consistently high level of customer service that both enhance the student experience and conference guest and offers value for the money.
. ensuring every aspect of house manager operation is consistently delivered to the highest standard and quality required.
. responsible for the efficient operations of accommodations, public areas and housekeeping.
. overseeing the management of staff, standard performance, involved in training and developing the team.
May 2001 - September 2001
Employer identity withheld for Data Protection reasons
Cold Buffet Coordinator (Summer Job)
In charge of cold food buffet preparation for airline crew and passengers for high quality standard. Attention to detail is essential performance criteria in overall catering operation, delivering a quality-reporting product that the management team can have confidence in. Ensuring that food hygiene and safety (Hazard Analysis and Critical control Point) are monitored and provides guidance for its implementation.
November 2001 - March 2002
Employer identity withheld for Data Protection reasons
Night Audit/Porter (Part time)
Assisting the night audit team and front office, clearing and recording all transaction posting and interfacing accounts and performing other night audit functions.
June 2000 - December 2000
Employer identity withheld for Data Protection reasons
Management Trainee
Junior Management Trainee-cross trained in all departments; front office, marketing & sales, concierge and housekeeping department.
February 1992 - March 1996
Employer identity withheld for Data Protection reasons
Reservation and Service Manager
Served as the reservation and service manager, responsible for the maintenance and support services including physical plant, conference and accommodation facilities and revenue management. In pursuance of competitive and quality food service items, established operating controls with periodic performance update to appraise and implement new methods, policies and procedures. This position required familiarity with the service oriented and physical plant operation.
1984 - 1990
Employer identity withheld for Data Protection reasons
Front Office and Sales and Marketing Coordinator
Train and supervised front office clerks, conducted studies of standing procedures and prepared recommendations to management to improve overall personal services. Part time sales and marketing coordinator.
Contact
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Candidate CAN6407 brought to you by Marshall Harber