Frequently Asked Questions
1. Are you not worried that this new service will take away business from your traditional agency?
2. How much money can I save using Marshall Harber Exclusive Online Staffing (MHEOS)?
3. Can you disclose the Candidates identity to me?
4. If I register with MHEOS, do I have to talk to a recruitment consultant?
5. What if I don't find any candidates on the site?
6. How do I contact a Candidate?
7. How many Candidates can I recruit and does the cost increase or decrease as I recruit more staff?
8. How do I know I'll find suitable, relevant staff for my home?
9. Do I have to use MHEOS during office hours?
10. Do I need special software to use MHEOS?
11. How do I search for Candidates?
12. Is there a maximum number of Candidates that I can approach and recruit?
13. Is there an additional charge if I recruit more than one candidate from a particular category?
14. How do you source your candidates?
15. Can I send both a text message and an email and which method would you recommend?
16. Am I told the name of the person that I am contacting?
17. Who pays for the text service?
18. Will I be notified of new additions to the Candidates database?
19. Does it cost extra to advertise my vacancies through your service?
20. Can I print the CVs?
21. What if Candidates do not respond to me when I text or email them?
22. What if a Candidate turns out to be unsuitable for my home or decides to leave?
23. Why should I use MHEOS instead of a traditional recruitment agency?
24. How do I know your CVs are up to date?
25. I am already advertising my vacancy on several employment websites and in the media so why should I use MHEOS?
26. How can you offer this service at such a low price?
27. Have all the candidates been interviewed and reference checked?
28. Is it permissible to use both your online system and the traditional agency services supplied by your parent company, Marshall Harber Exclusive Household Staffing and Exclusively Nannies?
- Are you not worried that this new service will take away business from your traditional agency?
No. This service is for clients who do not need or want to use a traditional agency. We are offering an excellent alternative to finding household staff that has not been available before. It will also encourage more candidates to register with us due to the increased chances of finding a new position due to increased exposure. Our consultants will then have access to an increased number of candidates who we can contact about jobs available in our traditional agency. A win/win situation! - How much money can I save using Marshall Harber Exclusive Online Staffing (MHEOS)?
You can save thousands of pounds using our online service. Typically our traditional agency commission fee is 16% of the candidate's annual gross salary. For example, if you were to employ a housekeeper on a salary of £400 net per week you would incur a placement fee of £4,500 (excl VAT). With our online service, you could source a housekeeper for as little as £110 (excl VAT) this equates to a saving of over £4000. The savings can become even more dramatic when you deal with higher salary earners such as Butlers and Chauffeurs. - Can you disclose the Candidates identity to me?
We never disclose a Candidates name, email, telephone numbers or address to any third party. Contact is only possible by two methods - text messaging or email - in both cases via our specialised online forms, which encrypt a Candidate's contact details. Our forms act as a "go-between" passing messages about your vacancy direct to the mobile phone and email accounts of candidates. Candidates are only ever referred to by a reference number. All contact is conducted anonymously until a response from the candidate is received. - If I register with MHEOS, do I have to talk to a recruitment consultant?
No, only if you choose to use our traditional service. Marshall Harber's consultants are always available to you should you prefer to use of our full recruitment service but full agency fees will apply. - What if I don't find any candidates on the site?
You can view our candidate's CVs before signing up to the service. You only need to commit to the fee if you would like the option to contact them about your vacancy. There is no obligation to sign up if you don't find what you are looking for. We are constantly adding new CVs to our database at a rate of approximately 50 per week so we are confident that you will find the staff you are seeking. - How do I contact a Candidate?
Below each Candidate's CV is a button that allows you to add them to your “contact basket”. When you have finished selecting all the candidates you want to tell about your vacancy, you are then prompted to send a text message and email to them with details about how to contact you and brief details about your vacancy (At all times a Candidate's identity is kept private until they choose to reply to you). - How many Candidates can I recruit and does the cost increase or decrease as I recruit more staff?
If you wish to employ more than one type of staff there is no additional cost for this service. You are only limited by the amount of time provided to contact the candidates on our database, which is set to 1 month. In order to continue using the service you will need to renew your subscription. For comprehensive details on the price structure, click here. - How do I know I'll find suitable, relevant staff for my home?
Our candidate CVs are sourced through our traditional agency and screened for relevant previous household experience. Candidates CANNOT upload their own details to our database. Our consultants only accept candidates with the relevant skills and a minimum of 2 years experience in a similar role. This ensures that only suitable household staff CVs are found on our online database. On average we are adding approximately 50 new Candidate CVs to our database every week. These Candidates cover a spectrum of personnel types including housekeepers, butlers, chauffeurs, nannies, chefs, cleaners, house managers, PAs, gardeners, mother's helps, handymen, ladies maids, security/bodyguards, all with a wide variety of skill areas. They vary from extremely experienced individuals to candidates that have a minimum of two years previous experience in a similar role. - Do I have to use MHEOS during office hours?
No, you can use our online service 24 hours a day, 7 days a week. You can access the database in your own time without having to rely on the working hours of recruitment consultants. - Do I need special software to use MHEOS?
No, you just need an internet connection and your computer. - How do I search for Candidates?
Just follow the simple instructions you have on screen as you navigate through the site. You can use the basic criteria to start your search and then refine the skill areas to pinpoint your exact requirements. Always remember that the more specific you are, the fewer candidates will be returned in the results. If you are having trouble finding a candidate using your search criteria, go back and widen your search a little by removing details that are not vitally important as this will most likely return more results of suitable candidates than if you are too specific. - Is there a maximum number of Candidates that I can approach and recruit?
No. Once you have paid your registration fee you may contact as many candidates as you wish within that month of access. We actually recommend that you contact as many candidates as possible as this will improve the number of replies that you will receive. Avoid contacting only one candidate, as there is always the possibility that they have already taken another position or will not be suitable upon having interviewed with them. Contact and interview as many candidates as possible to make sure you find the right member of staff for your home. We also ask that you keep in mind that some CVs do not accurately reflect a candidate’s true ability and it is in your interest to contact candidates that may not appear completely suitable for your vacancy at first glance. The key to success with this system is to interview! - Is there an additional charge if I recruit more than one candidate from a particular category?
Absolutely not. Once you have paid your registration fee you can contact as many candidates for a month (or longer if you choose to renew your subscription). There is no limit to the number of Candidates you employ whilst using this service. - How do you source your candidates?
We invest significant time, money and resources maintaining our traditional agency's profile in the market place ensuring that new candidates are constantly contacting us wishing to register or to refresh their existing profiles. We are thus able to provide a constant supply of candidates seeking employment in private service that are more than likely to be the same candidates that you would be offered through other traditional agencies charging a premium. - How are messages about my vacancy sent to the candidates?
Candidates will receive an email and/or text message containing details of your vacancy and details of how to contact you. A small number of our candidates unfortunately do not make use of email but we ensure that they all have a working mobile phone number when they register with us and we have found this to be most effective method of getting the message through fast. We encourage you to use both methods to maximise you chances of receiving a response. There is no charge for these services as it is included in the subscription cost. - Am I told the name of the person that I am contacting?
No. The Candidate's identity and personal contact details are kept private at all times. You simply send your messages (using our customised online forms) explaining you have a vacancy and ask the Candidate to contact you. It is then up to the candidate to respond to you and volunteer their details. - Who pays for the text service?
We do, as part of the service we offer you. - Will I be notified of new additions to the Candidates database?
You can search our live database at any time to view any new additions or you can set up a "Candidate Alert" also known as DART in your account. To set up a DART alert, simply log in to your account and select the menu option for DART Profiles. Use the online form to specify the type of Candidate you are looking for. Once an alert has been setup, you will receive an email containing links to the Candidates CVs that match your criteria as soon as the candidates have been added to the database. - Does it cost extra to advertise my vacancies through your service?
There is no additional charge as this service is included in your membership to this website. You will have the opportunity to post a job vacancy advert to our parent agency websites. These sites are browsed by thousands of candidates seeking household/childcare employment each month. As when placing any public advertisement, one can not guarantee the quality of responses, but it can only further increase your chances of finding the right candidate for your home. This service is also optional. - Can I print the CVs?
Yes. Each CV has a button next to it which will provide a "printer-friendly" version. - What if Candidates do not respond to me when I text or email them?
Candidates are actively looking for work. The job market is fast moving so it is possible that a Candidate may already have found work and may not respond to you or your vacancy may not be what they are looking for. We do encourage all our Candidates to respond as a matter of professional courtesy but unfortunately we are, of course, unable to enforce this. Approximately 50 new profiles are being added to the database every week. This is why we highly recommend that you contact as many candidates as possible that suit your requirements to ensure a good response rate and greatly improve your chances of finding a new member of staff. - What if a Candidate turns out to be unsuitable for my home or decides to leave?
This can happen with any method of hiring staff. You can only make every reasonable effort to interview and assess each candidate before making your choice. The good news is that with our online service you are not loosing high agency fees when Candidates turn out to be unsuitable. The service also provides a month of access to ensure that you have the opportunity to trial some of the candidates that you interview with. This mans that you can log back in and continue your search with no additional charge if need be. Even if you choose to extend your membership for a second month to continue contacting candidates, this still works out to be far cheaper than the equivalent agency fees that would be associated with employing a member of staff. - Why should I use MHEOS instead of a traditional recruitment agency?
Quite simply, you stand to save thousands of pounds by eliminating costly recruitment methods. Until now you have only had 3 ways to recruit staff for your household:
1. Approach someone you know personally - excellent way, but not often possible!
2. Advertise in the press or on the web - OK, if you don't mind wading through all the totally unsuitable CVs that will come pouring in, perhaps yielding the occasional suitable candidate.
3. Use a traditional recruitment agent - Excellent way to source staff, if you don't mind paying the fees!
MHEOS is giving you a very affordable fourth option that is quick and easy to use!
a. You can now have direct access to our ever increasing database of dedicated household staff currently seeking employment.
b. You can view all CVs before you commit to the service.
c. You select only the Candidates that are suitable for your position.
d. You know that only staff with previous household experience and relevant skills will be on our database.
e. Candidates cannot upload their own details to our site. - How do I know your CVs are up to date?
Approximately 50 new CVs are uploaded to our database every week. These newest entries are always at the top of all searches you conduct. We never remove candidates' CVs from the online database unless they specifically request that we do so. The reason for this is that even though many candidates may have a position, they often wish to continue to receive information about new opportunities. We list all CVs in a chronological format keeping the newest and freshest at the top of your searches and slowly working back towards the older CVs. The website also clearly lists how old a particular CV is and groups them into relevant time scales. The traditional agency also invests a lot of time and effort into keeping its database as current as possible and any changes made in the consultants offices are automatically uploaded to the website. - I am already advertising my vacancy on several employment websites and in the media so why should I use MHEOS?
Advertising using these other means can work, however we are offering you a chance to advertise your vacancy directly to the mobile phones of candidates that you select. What’s more is that you don’t have to wade through miles of unsuitable CVs because we ensure that everything you are looking for is here on our website. Also, included in our package is the opportunity to advertise your job vacancy on our own parent agency websites which are dedicated household and childcare job boards. You can also set up alerts for when a new CV is logged on that matches your search criteria. Our websites are professionally optimised to ensure our job boards will always be found by candidates seeking new positions and as such our database is constantly being updated with new profiles. Our strength lies in the quality of our Candidates - the fact that our candidates are derived out of necessity, i.e. our traditional agency relies on us having the best, up to date Candidates, whereas a job site simply needs volume regardless of the quality. Job websites are passive receptacles for CVs and concentrate on attracting quantity, not quality. - How can you offer this service at such a low price?
Because you are doing the work normally carried out by a recruitment consultant! We are offering you access to our screened candidates but then it is up to you to contact, arrange interviews and check credentials and references. This helps us to keep costs incredibly low which allows us to pass the savings on to you, the client. - Have all the candidates been interviewed and reference checked?
We guarantee that all the candidates available online have been screened for relevant previous experience. A large number will also have been interviewed by our consultants and reference checked. If you require candidates that have already been interviewed at length by our consultants at our offices in Kensington and fully reference checked please contact our traditional agency and our consultants will be happy to assist you in finding suitable staff. - Is it permissible to use both your online system and the traditional agency services supplied by your parent company, Marshall Harber Exclusive Household Staffing and Exclusively Nannies?
Yes. Our online service is entirely separate from our traditional agency service. Please be aware that our traditional agency will charge the full rate of 16% commission on the annual gross salary on each staff member you employ. Should you receive candidate details from our traditional agency and subsequently employ that same candidate using our online service our database monitoring system will flag up this event and you will be liable to pay the full agency commission to our traditional agency so please keep this in mind when using both services. This website is linked to the same computer network as our traditional agency and therefore it cannot be used as a way to get free help from our consultants.
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top
Back to the top